Heylangs · WorksheetA2 · Elementary
The Difficult Customer
Name: Date:
1. Read
- 1A customer came to Amara's counter and started shouting about a broken item.
- 2Amara felt scared, but she took a deep breath and stayed calm.
- 3She listened to the customer's complaint and apologized politely.
- 4She offered to replace the item, and the customer's voice became softer.
- 5By the end, the customer thanked her and even smiled a little.
2. Fill in the blanks
- 1A came to Amara's counter and started shouting about a broken item.
- 2Amara felt , but she took a deep breath and stayed calm.
- 3She listened to the complaint and apologized politely.
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