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The Difficult Customer

The Difficult Customer
StoryA2Business & careerFree to learnPrintable worksheet
English with translations in EnglishQuizzes
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A customer came to Amara's counter and started shouting about a broken item.

Amara felt scared, but she took a deep breath and stayed calm.

She listened to the customer's complaint and apologized politely.

She offered to replace the item, and the customer's voice became softer.

By the end, the customer thanked her and even smiled a little.

Amara realized that staying calm helped her solve the problem well.

Tap any underlined word for its meaning.

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About this lesson

A lesson in English for learners. It is written at A2 level, so Everyday situations. Read it, listen where audio is available, tap words you do not know and finish with the quiz.

Frequently asked questions

What level is this lesson?
It is A2 (Elementary) on the CEFR scale: Everyday situations.
Is this lesson free?
Yes. You can read the whole lesson for free. Free accounts have daily limits on word look-ups, quizzes and AI tools; Premium removes them.
How do I understand words I do not know?
Tap any word for its meaning, save it to your word list, and review it later with spaced repetition.

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